VETERANS BILL of RIGHTS

Veterans, you have the right to:

• File a written application for veterans’ benefits at anytime. You can insist upon this right, even if told that you are ineligible.
• Get help from your local city or town veterans’ agent or town clerk in completing your application. [M.G.L., Chapter 115, Section 3]
• Receive a full explanation of the services and veterans’ benefits available under M.G.L, Chapter 115, as well as other available benefits.
• Receive a written notice and explanation of the approval or denial of your explanation of the approval or denial of your application for benefit. [108 CMR 8:02 (1)]
• Be treated with dignity and respect and to receive accurate, courteous, and timely service.
• Appeal and request a hearing if you disagree with any action taken in your case [108 CMR 8:07 (1)]
• Expect confidentially; personal information will not be collected or used except for the purpose of determining your eligibility for benefits.
• Receive fair and equal treatment without regard to veterans’ status [M.G.L., Chapter 151B, Section 3]
• Preference in public employment. {M.G.L., Chapter 31, Section 25 and Chapter 41, Section 112]